Last Updated: 2023

Welcome to CosDream Forge Store (“we,” “us,” or “our”)! At CosDream Forge Store, based in Washington, US, we are passionate about providing high-quality cosplay costumes and props to enthusiasts worldwide (excluding Asia and some remote areas due to logistics). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website cheapcosplayprop.com or make a purchase. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and improve our services. This includes:

  • Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address (e.g., for delivery to regions like the US or Europe), and payment information (e.g., card details processed securely via Visa, MasterCard, JCB, or PayPal). Note that we do not store your payment details on our servers.
  • Transaction Data: Details about your orders, such as products purchased (e.g., Ant-Man costumes or Attack on Titan gear), order value, and payment method.
  • Technical Data: Information automatically collected through cookies and similar technologies, including your IP address, browser type, device information, and pages visited on our site.
  • Communication Data: If you contact our customer service team at [email protected], we may retain your messages and responses.

2. How We Use Your Information

We use your data to enhance your cosplay shopping experience:

  • To process your orders and deliver products (e.g., shipping Batman props or Beauty and the Beast costumes) efficiently.
  • To communicate with you about your order status, promotions, and updates related to our store.
  • To improve our website and services based on user preferences and trends (e.g., analyzing interest in series like Arrow or American Horror Story).
  • To prevent fraud and ensure security through encrypted payment processing.
  • To comply with legal obligations, such as tax regulations.

3. Data Sharing and Disclosure

We value your trust and only share your information under specific circumstances:

  • Service Providers: We may share data with trusted third parties who assist in payment processing (e.g., PayPal), shipping, and website operation. These partners are bound by confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or protect our rights.
  • Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity, but we will notify you beforehand.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on servers located in the US. We implement industry-standard measures to protect against unauthorized access, alteration, or disclosure:

  • Encryption: All payment transactions are processed through encrypted channels (e.g., SSL technology).
  • Access Controls: Only authorized personnel have access to your personal information.
  • Retention: We retain your data only as long as necessary for operational or legal purposes (e.g., order history for warranty claims).

While we strive to protect your data, no method of transmission over the internet is 100% secure. If you suspect a breach, please contact us immediately.

5. Your Rights

As a user, you have rights regarding your personal data:

  • Access and Correction: You can review and update your account information by logging into your profile on our website.
  • Deletion: You may request deletion of your personal data, subject to legal constraints.
  • Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our communications.
  • Data Portability: Upon request, we can provide you with a copy of your data in a readable format.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Functional Cookies: These remember your preferences (e.g., language or cart items) to make shopping easier.
  • Analytical Cookies: We use tools like Google Analytics to understand how users interact with our site (e.g., which products like Bayonetta or Bleach are popular).
  • Advertising Cookies: These help us display relevant ads for cosplay events or new arrivals.

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated date. Continued use of our site constitutes acceptance of these changes.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our dedicated team:

Email: [email protected]
Address: 4603 Grant Street Northeast, Washington, US 20019

Thank you for trusting CosDream Forge Store with your cosplay needs. We’re here to ensure your experience is as magical as the characters you portray!